Terms of service

Terms of Service – Towlo

Welcome to Towlo. By accessing or using our website (www.towlo.com.au), you agree to be bound by the following Terms of Service. Please read them carefully before using our site or making a purchase.

1. General

This website is operated by Towlo. Throughout the site, the terms “we”, “us”, and “our” refer to Towlo.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to the terms and conditions set out in this document.

We reserve the right to update or change these terms at any time. Changes will take effect immediately upon posting to the website.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old or have consent from a parent/guardian to use this site.

You must not use our products or website for any illegal or unauthorized purpose.

3. Product Information

We make every effort to ensure that product descriptions, images, and prices are accurate.
However, errors may occasionally occur. We reserve the right to correct inaccuracies and update information at any time without notice.

Colours may appear differently depending on screen settings.

4. Pricing & Payments

All prices listed on our website are in Australian Dollars (AUD).
We reserve the right to change prices without notice.

We accept payments via:

  • Credit/Debit Cards
  • Shopify Payments
  • Afterpay
  • Zip Pay
  • Other payment options as displayed at checkout

All payments must be received in full before an order is shipped.

5. Shipping & Delivery

Our shipping and delivery terms are outlined in our Shipping & Delivery Policy.
By placing an order, you agree to the shipping terms and timeframes provided on our website.

6. Returns & Refunds

Our returns and refunds process is governed by our Return & Refund Policy.
By placing an order, you acknowledge and accept that we do not accept change-of-mind returns.

7. Accuracy of Billing Information

You agree to provide accurate billing and shipping information.
We reserve the right to refuse or cancel orders if inaccurate or fraudulent information is provided.

8. Third-Party Services

Our store may contain links to third-party websites or services.
We are not responsible for the content, privacy practices, or terms of those third-party sites.

9. Intellectual Property

All content on this website—including images, text, branding, and product designs—is the property of Towlo or its partners and is protected by copyright laws.
You may not reproduce or distribute our content without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Towlo is not liable for:

  • Any indirect, incidental, or consequential damages
  • Losses arising from incorrect use of our products
  • Delays or issues caused by shipping carriers
  • Errors or interruptions in website operation

Nothing in these terms limits your rights under Australian Consumer Law.

11. Prohibited Uses

You agree not to use the site for:

  • Fraudulent activity
  • Spamming or phishing
  • Uploading harmful code
  • Any illegal activities

12. Termination

We may suspend or terminate your access to our website at any time if you breach these Terms.

13. Governing Law

These Terms are governed by the laws of Australia.
Any disputes will be handled under Australian jurisdiction.

14. Contact Information

For questions about these Terms, please contact us at:
orders@towlo.com.au