Shipping policy
Shipping & Delivery Policy – Towlo
Thank you for choosing Towlo. This policy explains how we process, ship, and deliver your orders.
Processing Time
All orders are dispatched within 1–2 business days.
Orders placed on weekends or public holidays are processed the next business day.
Shipping Within Australia
We ship Australia-wide using primarily Australia Post.
- Standard Delivery: 2–10 business days (depending on location)
Delivery timeframes are estimates provided by Australia Post.
Shipping fees are calculated at checkout based on your address and the products ordered.
All orders include tracking, and tracking details will be emailed once your order has been dispatched.
International Shipping
International shipping rates and delivery timeframes vary depending on the destination.
Shipping costs are calculated at checkout.
- Delivery times vary by country and range from 7–21 business days depending on the postal carrier and customs processing.
- All international orders include tracking where available.
Customs Fees & Import Duties:
Please note that customs duties, taxes, and import fees (if applicable) are the responsibility of the customer. Any applicable duties are calculated and shown at checkout.
Incorrect Address
Please ensure your shipping address is correct at checkout.
Towlo is not responsible for delays, additional fees, or lost parcels caused by an incorrect address provided by the customer.
Delivery Issues
If your parcel is delayed, lost, or marked as delivered but not received:
- Contact the relevant postal provider using your tracking number.
- If you require further help, contact us at orders@towlo.com.au and we will assist where possible.
Contact Us
For any shipping questions or concerns, please contact us:
orders@towlo.com.au